This Privacy Policy explains how Magnetic Glamping ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, make an enquiry, or stay with us.

Magnetic Glamping is committed to protecting your privacy and handling personal information with care, transparency and respect. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).Updated 7/1/2026

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name

• Phone number (including mobile numbers for SMS communication)

• Email address

• Postal or billing address

• Booking details (dates, guest numbers, preferences)

• Payment-related information (processed securely via third-party providers — we do not store full credit card details)

• Any additional information you choose to share when contacting us

We may also collect non-identifiable information automatically, such as:

• IP address and general location

• Browser type and device information

• Pages visited and interactions with our website

• Referral sources

2. How We Collect Personal Information

We collect personal information when you:

• Make a booking through our website or booking platform

• Submit an enquiry or contact form

• Subscribe to our mailing list or special offers

• Communicate with us via phone, email, SMS or social media

• Browse our website (via cookies and analytics tools)

3. Why We Collect Your Information

We collect and use your personal information to:

• Respond to enquiries and provide guest support

• Manage and confirm bookings

• Communicate important information about your stay (including arrival details, safety information and updates)

• Send SMS or email reminders relevant to your booking

• Share occasional news, offers or experiences (only where consent has been given)

• Improve our website, services and guest experience

• Meet legal, regulatory and insurance obligations

4. Marketing Communications

If you choose to join our mailing list or provide consent, we may send you emails or SMS messages about:

• Special offers and seasonal experiences

• News from Magnetic Glamping

• Return-guest perks or priority access

You can opt out at any time by:

• Clicking the unsubscribe link in our emails

• Replying STOP to SMS messages

• Contacting us directly

We do not sell, rent or trade your personal information.

5. Disclosure of Personal Information

We may share your personal information with trusted third parties where required to operate our business, including:

• Online booking and channel management platforms

• Secure payment processors

• Email and SMS communication providers

• Website hosting and analytics services

• Professional advisers, insurers or regulators where required by law

All third parties are required to protect your information and use it only for its intended purpose.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure, including:

• Secure systems and password-protected access

• Use of reputable, industry-standard platforms

• Limiting access to personal information to authorised personnel only

While we take privacy seriously, no method of electronic transmission or storage is completely secure.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools to:

• Understand how visitors use our site

• Improve website performance and usability

• Enhance your browsing experience

You may disable cookies through your browser settings, noting this may impact website functionality.

 

8. Accessing or Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable timeframe.

9. Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Magnetic Glamping